If you're not satisfied, we're not satisfied - so we'll gladly give you your money back on any assistive device purchase. We understand that you have many choices in assistive devices, and while we stand behind all of the products we sell, we want you to feel confident in your purchase decision. As of March 9th, 2017, all orders placed online qualify for a 30-Day Risk-Free Guarantee. If you are not happy with your purchase for ANY reason, please contact us within 30-Days and we will gladly work with you to exchange the product or process a return and refund for the full price of the product.
In addition to this risk-free guarantee on all of our assistive devices, we also guarantee that you'll say "Wow!" every time you work with ADCO. Our promise to you is in our exceptional product knowledge, unsurpassed customer service and a friendly staff available to assist you at any time.
Our trained product specialists are always available to assist you in selecting the perfect product to meet your needs - please do not hesitate to contact us at any time!
Frequently Asked Questions
Q: Where is the fine print?
A: There is no fine print. If you are not satisfied with your purchase within 30 days, you may contact us by email, phone or chat online. Our staff of product experts will assist you in making a FREE exchange or help you in returning your product for a full refund.
Q: Is there a restock fee?
A: As long as your order is returned complete (including packaging, instructions, etc.) you will not be charged a restock fee. For any products that are not returned complete, there will be a 10% restock fee or the cost of the missing product deducted from the refund amount. For example, if your product is returned without the original packaging, your refund will be reduced by 10%. If your return is missing pieces of the product itself (i.e. power cords, headphones, etc.) your refund will be reduced by the total cost of all missing pieces. You will be notified prior to the refund being processed so you may return any missing items if possible.
Q: This guarantee is for ALL assistive devices?
A: Correct - all of our assistive devices, amplified products, and signaling systems are included. Products that do not fall into the assistive device category are excluded from this guarantee, such as professional/clinical supplies, hearing aid accessories and ear care products due to hygiene reasons. Similarly, batteries are all non-returnable. If you have questions about this please feel free to contact us for more information. Please note that any product that is considered a SPECIAL ORDER ITEM (such as some of our amplified stethoscopes) are NOT covered by this guarantee. If you have questions on a specific product, please contact our customer support team at sales@adcohearing.com or call 800-726-0851.
Q: If I want to share my "Wow!" experience, who should I contact?
A: Please send your "Wow!" story directly to the owner, Abby Armijo at abby@adcohearing.com. Your comments and compliments are always more than appreciated and will be shared throughout the company.
Q: What about international orders?
A: The risk-free guarantee on the product is still available to you - you may return your order within 30 days for a full refund of the product price. However, for all orders outside of the US, shipping charges are non-refundable.
Q: Is there any limit to returns?
A: Yes. Customers who abuse the risk-free guarantee by repeatedly returning items may not receive an RMA for future returns. ADCO allows for up to three product returns in a 6-month period. If you are unable to find the right product online, please let our product experts assist you in finding the perfect item that you'll be happy to keep by calling us at 800-726-0851.